Complaints and Feedback
We take complaints and concerns very seriously and value all feedback. You should express any concerns you may have in writing.
You can obtain a Complaint/ Feedback form from reception or email manager@alkimosfamilypractice.com.au
We will then attempt to resolve it in accordance with our resolution procedure. We will attempt to resolve all complaints within 30 days and will make initial contact within 5 business days. If you wish to deal with the practice manager directly, please email manager@alkimosfamilypractice.com.au
The Health and Disability Services Complaints Office (HaDSCO) (external site) provides an impartial resolution service for complaints relating to health, disability and mental health services in Western Australia and the Indian Ocean Territories. HaDSCO’s service are free, confidential, impartial and available to everyone who uses and provides health, disability and mental health services. Acting impartially and in confidence, HaDSCO’s role is to support improvements to health, disability and mental health services through resolution and investigation of complaints and providing education and training to service providers in the prevention and resolution of complaints.
Complaints and enquiries line: (08) 6551 7600
Free call from landlines: 1800 813 583
Phone: (08) 6551 7620 (Administration)
https://www.hadsco.wa.gov.au/Make-a-Complaint
Postal address: GPO Box B61, Perth WA 6838
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Find Us
Alkimos Family Practice
2/15 Graceful Boulevard , Alkimos, WA, Australia, Western Australia
Meet the Team
Our team of GPs are here to help you feel better. We're passionate about our work and truly care about our patients. We'll take the time to listen to you and offer tailored advice and support. So, if you're feeling under the weather, please don't hesitate to get in touch. We'd be more than happy to help.
